Frequently Asked Questions

What policies and procedures do you write?

Please note this is not an exhaustive list and we urge you to contact us with your specific requirements.

How long will you take to write or review our documents?

We will give you estimates at the time of quotation – however depending on the backlog a good rule of thumb is 5 x medium size custom policies is around 10 days from ordering. Please talk to us about your deadlines and we can agree delivery dates.

I've a got a lot of policies to update, how does this work?

If you have a large number of policies that need reviewing and partially updating, we will ask for a sample of 5 -10 of the documents to assess and judge the quality and age in order to produce your quote.

I've got just one policy to write - is it worth contacting you?

Yes! The majority of our work is in bulk, however, we do of course produce one-off policies. Please contact us for a quote. One-off policy writing starts at £25 and can be turned around rapidly.

I'm setting a new business and don't know what I need - can you help?

Yes! Contact us and we will give you a list of common policies and procedures for your industry type. If we estimate the work will take more than 1 hour, we will charge you £40 per hour for consultation. This complexity is common in industries such as finance, manufacturing and import/export.

I've been given a large policy requirements document from a regulatory body - can you help?

Yes! If you have policy and procedure requirements given to you by a regulatory body, we can help you elicit what documentation they need providing.

This falls under our consultancy services and is charged at £40 per hour.

If you need us to complete the work after this analysis, then we can look at a discount.

I've got a request that's not covered on the website - is it worth contacting you?

Business documentation is a complex area, with different organisations having varying needs even if in the same industry.

Please contact us with your unique requirements and we will let you know if we can assist.

Will our documents be branded?

Yes! We will brand your policies with your company logo and details. We will request this information or a template sample before work commences.

How do payments work?

For orders over £200 we ask for a 50% deposit on agreement of the work and schedule. The second payment is due on delivery of your documents. We prefer payment by bank transfer, however we also accept all major credit cards through our processor SumUp.

Please note there is a 2.5% fee for using the card processor.

Do you write policies for outside of the UK?

At this time we are only writing policies for UK based organisations, however, this may change in the future.

We can write Brexit policies and statements if your company is based primarily in the UK.

Please contact us with specific questions on this subject and we will investigate any potential opportunities.

Can you write our Terms and Conditions?

No sorry, we do not offer legal services and do not write Contracts or Terms and Conditions.

Are your policies from templates?

No! All our content is our own IP. Please refer to our article Why Bespoke Policies beat Generic Bundles.

Do you visit our business?

This is not required for 99% of our clients. We can do an onsite visit and workshop as well as provide consultancy if you are ordering our Business Analysis services, but this is not required for document writing and reviewing unless there are exceptional requirements.

Can I share the policies with another company in our group?

No sorry, you cannot copy and paste our policies for another company as this undermines our work and infringes our terms.

Lisa

Very pleased with the documents provided by Policypros. Good to know for future reference as I'm almost certain I will use them again.

Consumer

A very strong first class recommendation from me I emailed Policy Pros and within an hour I got a response. Shaun advised what they offered with quotes and even saved me money. Not many firms would have done that. I asked could the policies be written within a week. And on Monday morning, there they were. I would strongly recommend Policy Pros. The price was very good too. Thanks Joanne and Shaun. You have made this so simple for me and one less thing to worry about as I had no clue. Your professionalism and knowledge are first class.

Eliana

Swift, Knowledgeable, neat and very helpful Shaun and Jo were really helpful and knowledgeable and delivered before the deadline. I was impressed with the neatness and quality of their work and their personable responses and will definitely be using them again.

Alexandra Ghinet

Excellent service I am very happy and pleased with the services offered. Shaun and Joanne have been really efficient and professional. I will definitely be using Policy Pros for our future requirements.

Ru Cheema

Highly recommend Policypros I found Policypros via Google and I have to say I was very pleased with the service I received from Joanne and Shaun. Joanne was very helpful over the phone and Shaun created the policies for me within a couple days of requesting them. Even though they were very busy, I informed them I needed them for a tender, and they went out of their way to help me. Excellent policies. I would highly recommend Policypros to anyone who needs policies created for their own businesses. I will definitely be a returning customer.

katie Duce

Policy Pro's were Exceptional We used Policy Pro's for our hotel policies as we are a New Opening. They were extremely efficient and professional and made the process easy and seamless from start to finish. The service was great and everyone I spoke with were very knowledgeable and helpful. The policies were exceptional and I would recommend to any business, I will definitely be using Policy Pro's for our future requirements.

Phil Trainor

Absolutely excellent - fully mastered the brief and a very courteous and professional service. Highly recommend and will definitely use again.

Rich Lennan

An excellent company. Very helpful staff who advised what we would need to get the results we wanted. Extremely professional policies produced in a quick timeframe.

Jen Carr

I cannot praise Policy Pro enough. They were informative, professional, helpful and friendly. Nothing seemed to be a problem for them to do, and on several occasions where I asked for something to be done, they had already done it. I would highly recommend to anyone, they know exactly what they're doing and were able to give guidance on what was needed for our company. All policies were delivered in the expected time frame and to an exceptional standard. Thanks again for everything, from everyone at Forge Logistics.

customer

This company were extremely efficient in responding and making the whole process very easy for me. The policies I received were extremely professional and I was very pleased with the price. I plan to use the company in the future to update and renew policies each year.